Shipping policy

Where we ship

We ship anywhere in the United States, including Alaska, Hawaii and U.S. territories. We don't ship outside the U.S. yet.

What it costs

Nothing. Every U.S. order ships free, with no minimum — whether you're spending $25 or $250. There's no handling fee and no surcharge added at checkout.

When your order leaves us

Orders are packed and shipped from our warehouse in Texas, within 1–2 business days, Monday to Friday. Orders placed on a weekend or a U.S. public holiday go out the next business day.

If something in your order is delayed on our side, we email you rather than letting you wonder.

How long delivery takes

Once it's on its way, expect TRANSIT TIME — 3–6 business days within the continental U.S. Alaska, Hawaii and U.S. territories take longer.

These are the carrier's estimates, not a guarantee. Weather, holidays and carrier backlogs are outside our control — but if your parcel is clearly stuck, email us and we'll open a trace.

Tracking

Every order ships tracked. The tracking number lands in your inbox the moment your parcel leaves us. If you don't see that email within 1–2 business days, check your spam folder, then email us.

If your address is wrong

Email hello@edengirl.com as soon as you notice. If the parcel hasn't shipped yet we'll correct it. Once it's with the carrier we can't change it, and it will either be delivered to the address you entered or returned to us — at which point we'll reship it to the correct address, free.

If your parcel is lost or stolen

If tracking shows delivered and the parcel isn't there, check with your household and neighbours first, then email us within 3 days of the delivery date. We'll open a claim with the carrier.

If it arrives damaged

Email hello@edengirl.com with a photo of the parcel and the piece. We'll replace it and cover shipping both ways. This is separate from the 30-day return window.

Returns

Returns are free too, within 30 days, with a prepaid label. See our Return & Refund Policy for the full terms.

Questions

Email hello@edengirl.com and we'll get back to you.