Shipping · Returns · Warranty
Everything after you press buy.
How your order reaches you, what happens if it isn't right, and what we stand behind.
Shipping
Getting it to you.
Two ways to ship, both tracked from our warehouse to your door.
Packed within a day
We hand your order to the carrier within one business day. The delivery times above already include it. Monday to Friday, excluding federal holidays.
Every U.S. address
Alaska, Hawaii and Puerto Rico cost the same as anywhere else — no surcharges. PO Boxes and APO/FPO travel by USPS and take a few days longer.
Tracked door to door
As soon as your parcel leaves the warehouse, a tracking link arrives by email. We ship with USPS, DHL SmartMail and Veho.
- Need to change or cancel? Write to us straight away — we can usually catch it in the first few hours.
- Address entered wrong? Once the parcel comes back to us, we refund the order minus the original shipping.
- Check with neighbours first, then tell us.
- We open a claim with the carrier and reship once, free.
Returns
Returns are free.
Genuinely free.
You have 30 days from delivery to send anything back. We email you a prepaid label: no label fee, no restocking fee, nothing taken out of your refund — anywhere in the U.S.
Start your return
Open our returns portal with your order number and the email you ordered with. No account needed.
Print the label
We email you a prepaid label straight away. Put the piece back in its pouch, then into any box.
Drop it off
Leave it at the drop-off point printed on your label. Nothing to pay, then or later.
Credit, today
As soon as the carrier scans your label, store credit arrives in your inbox — before the parcel has even reached us.
Or your money back
We check the piece when it arrives and refund your original payment method within 14 days. The same amount, just slower.
A real person, fast
Something odd about your return? Write to us and one of us replies — usually the same day.
- It hasn't been worn
- It still has its original packaging — the protective sleeve and the Eden pouch
- It's within 30 days of delivery
- Anything that has been worn, earrings included
- Anything missing its original packaging
- Gift cards
Received it as a gift? You can still send it back. The refund comes as store credit, so it never lands on someone else's card.
Exchanges
We don't do exchanges —
and it costs you nothing.
Not yet, anyway. Instead of holding your order while a parcel travels back and forth, we've made the return itself free and the credit instant.
So if the ring is a size too big, you're not waiting on us. You're reordering the right one the same day, with money already back in your hands.
- Send the piece back with the free prepaid label
- Take store credit the moment it's scanned
- Reorder the right size or style straight away
- Never out of pocket while you wait
Not sure of your ring size? The size guide is on every ring's product page.
Warranty
Two years, in writing.
Every piece is covered for 24 months from the day it's delivered against manufacturing defects. Send us a photo and your order number and we'll replace it — no forms, no sending it back and forth first.
- A clasp that stops closing properly
- A chain that separates on its own
- A stone that falls out, or a setting that works loose
- A piece that arrives faulty or damaged — tell us within 48 hours
- Plating that has worn thin through everyday use
- Damage caused by perfume, hairspray, chlorine or cleaning products
- Accidental damage — bending, snagging, dropping
- Loss or theft
- Pieces altered or repaired by someone else
All gold-plated jewelry wears with time. The protective e-coat slows it down, and treated well a piece keeps its finish for years — but plating that has thinned through wear is the material doing what it does, not a defect.
We're here
Still have a question?
Our team reads every message and replies within one or two business days. No ticket numbers, no scripts.
Free returns · 24-month promise · Free U.S. shipping